Entry Requirements

Linguis Institute has set clear entry requirements for each of its courses, which shall be as accessible as possible and are based on the requirements of the course. Details of entry requirements to Linguis’ courses and study options are advised to prospective students through overseas and local agents, at the time of enquiry or enrolment, as well as being published in Linguis’ promotional literature and prospectus. The information shall be up to date and accurate.

 

Withdrawal & Refund of Fees

Linguis Institute complies with the Education Act’s requirements as to the refund of fees on withdrawal. Students may withdraw and receive a refund up to 10 calendar days after the commencement of the course. Linguis Institute’s enrolment form sets out the full conditions under which refunds of fees are made.

 

Credit Transfer Policy

Where students or prospective students can produce legitimate proof that they already possess an acceptable pass or level in a course or part of a course, a credit transfer for that will be allowed. In determining the validity and degree of credit transfer applied for by a student reference may be made to the NZQA to validate the qualification held by the student.

 

Any student seeking cross-credit for any part of a qualification will be required to complete an application and submit payment of the prescribed fee. Credit transfers will only be applied in accordance with the regulations of the relevant qualification.

 

Student Complaints Procedures

Students can make a complaint in person or in writing.  If a complaint is made in writing then the response to that complaint must also be in written form. Students can make a complaint to one or more than one of the following:

 

• A tutor

• A Director of Studies

• Office Manager

 

The complaint will be considered by the staff member that receives it and all reasonable efforts taken to resolve the matter at that level. If resolution cannot be reached or if the matter raised has implications for the Institute at large, the matter may be referred to the Complaint Handling Committee.

 

If the Complaint Handling Committee cannot achieve resolution of the issue then it will be referred to the Principal for a decision. If a student is not satisfied with how their complaint has been dealt with by the Institute then they should contact the Principal.  If still not satisfied with the response, then students can approach one of the following external organizations:  such as Education Christchurch and local Ministry of Education.

 

If your complaint is not resolved – contact New Zealand Qualifications Authority (NZQA):
If your education provider has not resolved your complaint, and you still wish to have it resolved, then you can contact NZQA. NZQA is a government organization. They can provide an independent assessment of your complaint.
1. Download the formal complaint form (PDF, 99KB)
2. Send your completed complaint form, along with any supporting evidence, to:

 

The Complaints Officer
Quality Assurance Division
P O Box 160
Wellington 6140

 

Or

email a scan of your completed form, along with scans of any supporting evidence, to qadrisk@nzqa.govt.nz.
If you need more information on the complaints process, contact NZQA on 0800 697 296.

 

Attendance

Students are advised of Immigration New Zealand’s attendance requirements for holders of Student Visas. Their attendance will be recorded and monitored, and ongoing support and advice will be provided to the students.  Non-attendance at the Institute is a major barrier to learning and a significant indication of at risk students.  Payment of tuition fees confers the right of parents and caregivers to expect their sons and daughters to receive a proper education.

 

Health and Safety

In accordance with the Health and Safety Act and National Administration Guidelines for the education sector, the Board of Directors is committed to providing a safe and hygienic workplace. Linguis International’ goals are to:
• Provide a safe and clean work environment.

 

 

The Management Team members ensure compliance with the requirements of the Health and Safety in Employment Act 1992, the Buildings Act and the Resource Management Act with regard to hazard management and providing a safe work environment.

 

Reporting and Feedback to Students

Linguis Institute recognizes that all students have a right to feedback on their performance and on their success at achieving the required outcomes. All students will receive detailed and timely reports of their performance for all assessments during the course, and for their overall performance at the end of the course.